Frequently Asked Questions
Where do you ship to?
We ship worldwide! Please refer to shipping cost upon checkout.
When will I receive my kit?
For local deliveries, it will take 2-4 business days to get them delivered to your door! Shipping to U.S. will take 2-3 weeks. Due to COVID-19, do anticipate potential delays.
What happens if I missed the delivery?
Our delivery fee covers ONE delivery attempt only. If you need it re-delivered again it'll cost $3.
Does your milk tea creamer contain lactose?
No, our milk tea creamer is lactose free. It is safe for people who are lactose intolerant to consume. Please see the product details for the full list of ingredients.
Are your bubble tea kits vegan?
How do I store uncooked pearls?
For any uncooked pearls, place them in an airtight container. We recommend putting the pearls inside a Ziploc bag and then pushing the air out to prevent moisture from going in. Minor condensation is normal because the pearls are slightly moist. Place them somewhere dry and out of sunlight. If stored properly, uncooked pearls will last 2 months after you break the seal.
How do I store cooked pearls?
Cooked pearls should be covered in simple syrup to ensure that they do not start sticking to one another. Keep the pearls at room temperature. Do not put them in the refrigerator, as this will harden the pearls. Consume fresh pearls within 5 hours! Otherwise, they will lose the chewy texture and become sticky and soft. It is best to cook what you can consume for the day, to ensure freshness and quality.
Why are my pearls too soft or too hard?
My milk tea is too bland, how can I prevent that?
How do I store the passionfruit or black sugar syrups?
Store the syrups in room temperature in an air-tight container. Do not put them in the fridge, as the syrups may crystallize over time. The syrups have a shelf life of 6 months.
What is the shelf life of…?
Are Passion Tearoom and Teaspoons & Co. the same?
Teaspoons & Co. is the sister-brand of Passion Tearoom specializing in Bubble Tea Kits, sourcing of quality tea leaves, tea powders (matcha!), and bubble tea essentials (reusable BBT cups!). Passion Tearoom develops the recipes and ideas, and Teaspoons & Co. puts it to action! The Kits contain the same content as before, the packaging just looks a tad different. You can expect the same upmost quality and more in the future!